When returning the entire order, the total value of your order will be refunded, excluding shipping costs (unless the return is motivated by non-conformities of the article). When returning the order in part, the amount corresponding to the item(s) returned from your order will be refunded, excluding shipping costs (unless the return is motivated by non-conformities of the item). Refunds are made after good reception of the item(s), which implies their verification and acceptance. If the delivery of the order to the customer is not successful due to a lack of cooperation on the part of the customer (wrong telephone number, wrong address, absence at the address, non-compliance with local legislation, etc.), it will be returned to SweetCare with expenses borne by the customer (including any fees and customs duties). These fees will be deducted from any refund.