What payment options are available?
The Closeout accept a variety of payment types, including VISA, Mastercard, Discover Card and American Express, as well as debit cards with a VISA or Mastercard logo and PayPal. You can choose these payment methods at checkout.
How do I place an order?
To complete an online order, select your item and click the “ADD TO CART” button. When you have completed your order, click on the shopping cart icon at the top right of the page to go to checkout. Follow the instructions to complete your shipping information, billing details and payment information. Be sure to double-check your order for accuracy and then click the “CHECKOUT” button. You’ll receive an email immediately confirming your order and providing tracking information.
If you prefer, you can place an order directly with a The Closeout sales representative. Call their toll-free number at 1-888-7-CLOSEOUT from 9 a.m.-5 p.m. EST, Monday-Friday to speak with a representative. Please note PayPal is not a payment method when placing a phone order due to company restrictions that require the account holder to log in online using their password. Never share your PayPal password.
How do I cancel an order?
You can cancel and order by going to “MY ACCOUNT” and cancelling the order. However, since they work hard to get your order to you as soon as possible, the cancellation time is very short. If you miss the cancellation window, simply return the order and they’ll send a refund or credit your account.
Where do you ship to?
The Closeout ship anywhere in the United States, including Alaska and Hawaii.
My items were damaged in transit or never arrived. What do I do now?
To report a problem with your package, please contact The Closeout’s customer service support at 1-888-7-CLOSEOUT (1-888-725-6736) from 9 a.m.-5 p.m. EST, Monday-Friday. If your package was not received, their claims department will open an investigation on the matter immediately after receiving your complaint. All issues must be reported within 30 days from the date you receive your package.
What is the return policy?
If an item does not meet your expectations, they want to hear about it. Most items allowed by law can be returned within 30 days from the date you receive your package for return or exchange.
How do I return an item?
You can choose to return your item for a full refund of the purchase price back to your original method of payment or you may reorder the item today and then return your original item for a refund. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.
To return an order you must visit https://thecloseout.returnscenter.com/. You will be asked to enter the order number, and the email used to place the order. Once you locate your order you will be guided through a process to start a return request.
If you choose to print a prepaid shipping label from our website, a $7.50 fee will be deducted from your refund amount. If you do not have access to a printer, please ship the item back to us and include in your return package your name, order number, item number of products being returned and reason for the return on a sheet of paper.