What is the payment method?
Vision Direct accepts major VISA, Mastercard, American Express, Maestro and PayPal.
Where does Vision Direct ship?
Vision Direct ships within the countries that are available during the checkout process.
When will my order be dispatched?
Vision Direct will provide you with the information once all of the products are ready to dispatch.
How do I cancel or amend my order?
If you need to make a change or cancel your order after it has been paid for please contact Vision Direct customer service team on 020 7768 5000 or email them at help@visiondirect.co.uk.
What if I received the wrong order?
In the event that you receive the wrong items, please let Vision Direct know and they will post the correct items to you immediately.
What is the refund policy?
Refunds will be made to your original payment method upon receipt. This typically takes around 5 working days, depending on your card issuer. Refunds to PayPal accounts may take longer. Please be aware that refunds will not be processed until the returned items have been received at their warehouse.
Can I return my contact lenses if my prescription has changed?
Yes. Thanks to the Vision Direct 365-day guarantee, you can return any unopened, undamaged and unmarked boxes of contact lenses within a year of purchase. Just let them know and they will then post the same lenses with your new prescription (if you're ordering through co.uk they will need to verify your new prescription), or issue a refund.
