How can I find out the status of my order?
Ensure you have received a shipping confirmation email and locate the tracking number.
If tracking number starts 1Z088 track via www.ups.com
If tracking number starts 9 track via www.usps.com (tracking info may be limited)
If the first seven digits of your tracking number start with your order number (order# WO4458883) - 445488300128803 track via www.upsmailinnovations.com (tracking info may be limited)
I’m missing an item from my order. What do I do?
If an item has is missing from your order please check your invoice to ensure that the missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)
When will my order ship?
Domestic orders will be shipped within 48 hours, pending verification of billing information and the shipping method selected.
International orders and orders containing gift cards or out-of-stock items will be processed as quickly as possible, but may not ship within 48 hours.
What forms of payment do you accept?
Vitamin Shoppe accept the following payment methods:
Vitamin Shoppe Gift Cards
Healthy Awards Certificates
What should I do if I received the wrong item?
If you received the wrong product, flavor, size or color, simply e-mail them at [email protected]
or call them at 1 (800) 223-1216. Give them your name, order number and the item that was not correct and what item you should have received. They will check into this immediately, arrange for the missing product to be returned to them, and send out the correct product right away! You will receive the correct one before you know it.