What is the payment method?
Chico's Off The Rack accepts VISA, Mastercard, American Express, Discover, and PayPal.
How long will the store hold my order?
They will happily hold your order for 4 days, starting the day your order was processed. If the items are not picked up in four days, they will cancel your order and remove the hold that was placed on your original method of payment so that you will not be charged for the order. If you need to hold your order longer than 4 days and want to arrange a time extension, please contact the store selected for pick up.
When will I be charged?
They will put a hold on your card when your order is placed online, and the transaction is completed when order is picked up. If the customer does not pick up the order, the hold is lifted, and the order is cancelled.
Can I cancel my order?
If you are not entirely satisfied with your order, you can cancel it in the store you selected. Please note that orders begin processing immediately after your order is placed, and it may not be possible to cancel the order until it is ready for pickup. If you need to cancel immediately after you place your order, please call Customer Support at 855-300-7580.
How do I return an item?
They want you to be happy with your order, but if you do need to return an item, you can do it right in the store. Just bring the item from your order and order confirmation email with you to any store location. You can also return your items by mail. Please see their Return Policy for details or call Customer Support at 855-300-7580.