What is the payment method?
DERMAE accepts VISA, Mastercard, American Express, Discover Card, and Amazon Pay.
Why was my order declined?
In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.
If you have checked your information and it appears correct, please contact them so they can help troubleshoot the problem. If you’d like, you can also place your order with them over the phone.
Does DERMAE ship international?
DERMAE’re sorry, products purchased on DERMAE can only be billed or shipped to destinations within the United States.
Does DERMAE have a satisfaction guarantee on your products?
Absolutely, Your satisfaction is their top priority. That’s why DERMAE backs every product they sell with a 100% money-back guarantee.
What is the return policy?
Your satisfaction is their priority. That’s why DERMAE backs every product they sell with a 100% money-back guarantee. If you are not completely satisfied with your purchase on DERMAE, simply return it along with the original order confirmation or packing slip to them within 30 days. DERMAE will gladly refund the original purchased price of the product. Shipping and handling charges are non-refundable. If you need to return your order, please send it to:
174 Route 109
West Babylon, NY 11704