New Directions Aromatics Coupons May 2025

New Directions Aromatics accepts VISA, Mastercard, AMEX, Discover Card and PayPal.

New Directions Aromatics ships within countries provided during checkout.

They use UPS and Fed Ex as their shipping agents. In Canada, they use both UPS and Fed Ex. In the USA, they use Fed Ex only. All shipping charges calculated online are based on their heavily discounted UPS and Fed Ex Ground rates. Customers may also use their own shipping accounts. Customers can make a note in the ‘Comment’ section of their orders, and they can refund their shipping costs.

Orders can be tracked right from their website. Simply log in to your personal account, review your order history, and click on the button indicating “Track my Order.” In addition, an automated email with your tracking number will be sent to you after the package leaves their warehouse. Simply click the link to track your package. It's that simple – it's that convenient.

Shipping transit times will vary. Through FedEx, all customers should receive their order within no more than 5 to 6 business days after the order leaves their warehouse. Orders placed through their website will show you an estimated delivery date.

All product returns require an authorization number. Please call their Customer Service line to receive a Return Authorization Number and instructions for returning. All subjective returns (cases in which there have been no mistakes on our end) will be assessed a 20% restocking fee or a minimum of $10, whichever is greater. Returns that do not meet the criteria will be refused. Please note that items that are indicated to be samples, special orders, final sale items, or liquidation items cannot be returned, refunded, or exchanged. Drum orders of 396 lbs and greater are also non-returnable and non-refundable.

Processing times may vary slightly depending upon the season, but in most cases your online order will have undergone processing in less than 24 hours. Because their orders are processed so quickly, orders that have been cancelled before shipping but after they have been filled will be charged a $10.00 or 20% restocking fee, whichever amount is greater. If the delivery of an order is refused, customers will bear the entire cost of the return shipment as well as a $10.00 or 20% restocking fee, whichever is greater, to cover the cost of labor and packaging materials. On this, there can be no exceptions.