Question 1

What methods of payment do you accept?

Accepted Answer

BHLDN accept VISA, Mastercard, American Express, Discover Card, Afterpay and BHLDN gift cards.

When using a card connected to a checking account, you may see a pre-authorization for your order amount on your account balance. This will go away once the purchase is processed. The full amount for purchased in-stock items is charged to your credit card when they ship. If an item is on backorder, you will see a pre-authorization charge at the time of order, but this will drop off and you will be charged the full amount for back ordered items when they ship.

Question 2

Do I pay for my gown at the time of order? Or do you accept partial payment?

Accepted Answer

For all payment methods, with the exception of Afterpay, you must pay in full when you place your order. (Please note that Afterpay is not available for purchases over $2000.) You will see an authorization charge at the time you place your order. Authorization charges will be dropped and your credit card will be charged the full amount as soon as your gown has shipped.

Question 3

How will my gown be shipped? Is there a signature required upon receipt?

Accepted Answer

Your gown will be shipped via UPS. BHLDN do not require a signature upon receipt of the package. You will receive tracking information when your item is shipped.

Question 4

How will I know when my order has shipped?

Accepted Answer

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

Question 5

How do I return or exchange U.S. orders?

Accepted Answer

* To return a gown, please use the pre-paid UPS label included in your shipment. Please note, this option is only available within the U.S.

* To return all other apparel, accessories, and décor, follow the steps listed under How to Return.

* Did you order the wrong size or colour? Call us at 1-888-942-4536 to request an exchange. Please note, shipping charges will be applied to your new order. For gown orders, an additional $15 gown fee will be applied. If you’d like to exchange your order for a different item(s), please return your item(s) within 30 days of the delivery date. Once you have returned your selected item(s), feel free to continue shopping and place a new order for any newly selected styles.

* Most returns and exchanges will be processed in approximately 2-3 weeks, depending on your method of return. Please note additional processing delays may occur in some instances.

Question 6

How do I return or exchange international orders?

Accepted Answer

* Add your reason code to the front side of your packing slip and enclose it with your merchandise.

* Ship your return package using your preferred trackable and insured shipping method, and please record your tracking and carrier information. BHLDN is not responsible for lost or stolen items.

* Address the return package to the address below, including your order number:

BHLDN

Attn: Returns Department

766 Brackbill Road

Gap, PA 17527

USA

Order #

* Did you order the wrong size or colour? Call them at 1-888-942-4536 to request an exchange. Please note, shipping charges will be applied to your new order. Duties and taxes may be assessed on exchange orders and are your responsibility. For gown orders, an additional $15 gown fee will be applied. If you’d like to exchange your order for a different item(s), please use your preferred shipping method. Once you have returned your selected item(s), feel free to continue shopping and place a new order for any newly selected styles.

Question 7

What is the BHLDN return policy?

Accepted Answer

* Merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. If returned after 30 days, a merchandise credit will be issued.

* Gowns marked as Final Sale (items with prices ending in $.99) cannot be returned or exchanged.

* Merchandise must have all tags attached and be returned in original packaging.

* Merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.

* Most items must be shipped back to them and cannot be returned to a store.

* Reusable and protective face masks are final sale and cannot be returned or exchanged.

* For in-store purchases where your item(s) go home with you on the day of purchase, returns can only be made to their store locations. For additional questions, please contact the store where your purchase was made.

* Returns may take approximately 2-3 weeks to process.

* A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase.

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