What should I do with my promotion code?
Simply add any applicable items to your basket and enter the promotion into the promotion code box to get a promotion code. The promotion code box can be found in your basket.
Can Crew Clothing assist me with a promotion code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the promotion may not be usable when combined with other offers or discounts.
What payment methods do Crew Clothing accept?
Crew Clothing accepts all majors of Debit and Credit Cards.
Can I amend an existing order?
As soon as they receive an order, they aim to despatch the items very quickly. Once an order has been dispatched, they are unable to make any amendments. Should you need to make any changes to a new order, please call their Customer Services team on 0333 121 1993 as soon as possible and they will certainly do all they can to assist.
How can I exchange an item?
You can send the item/s back to them for exchange. Please fill out the ‘Exchange’ section of your despatch note. Using the returns label on the front of the despatch note, please re-seal the item in its original packaging and take this to any UK Post Office. They would advise you to obtain proof of postage as Crew Clothing Co. is not responsible for returns until they are received within their returns department.
Exchanges can be made in any one of their stores. Simply visit their Store Locator Page to find your nearest store
Do Crew Clothing offer a Student Discount or Armed Forces Discount?
Yes, Crew Clothing accepts Armed Forces discount through Defence Discount Service. Unfortunately, they no longer accept Student Discounts via Student Beans.
What are Crew Clothing‘s return options?
Crew Clothing tried to make returning any unwanted items to them as easy as possible. After receiving your order you have 3 months to decide whether you’d like to keep it. If you decide that it’s not right then you can either post it back to Crew Clothing using the free pre-paid label within your parcel, return it to one of Crew Clothing‘s shops, or drop it off at a DPD parcel shop (for a fee).
What is the procedure for unsubscribing from Crew Clothing‘s email marketing?
By mail and email, Crew Clothing will keep you informed about the latest deals, online exclusives, sale launches, and news, but only if you have given Crew Clothing permission to do so. If you’d want to stop receiving email marketing from Crew Clothing, simply click the “unsubscribe” link at the bottom of your most recent email.
What is the procedure for unsubscribing from Crew Clothing‘s postal mailing list?
By mail and email, Crew Clothing will keep you informed about the latest deals, online exclusives, sale launches, and news, but only if you have permitted Crew Clothing to do so. Please fill out the form on their website if you would like to be removed from Crew Clothing‘s mailing list.
Is my personal information safe?
When you place an order or access your account information on Crew Clothing‘s website, Crew Clothing employ the most up-to-date secure server technology to ensure that your information is kept safe. The Secure Sockets Layer (SSL) software Crew Clothing use encrypts the data you enter, making it nearly impossible for unauthorised outsiders to read it.
How do I make changes to my information?
Log in to your account, then go to the upper right corner of Crew Clothing‘s homepage and click My Account. Select My Addresses from the list on the left to modify and change your address details*, and Update My Details to edit your personal information. Please note that this will not change the delivery address for previously ordered purchases.
What steps do I need to take to create an account?
To make a new account, go to the top right corner and click Sign In, then enter your email address and click Create an Account. Fill in your personal information, making sure that each field is filled out completely. To be the first to hear about new promotions and deals, Crew Clothing recommend joining Crew Clothing‘s mailing list. Finally, click Join to complete the process of creating your new account.
Can Crew Clothing assist me in having my information erased from Crew Clothing‘s database?
You have the right to request that Crew Clothing stop processing your personal information. If you wish Crew Clothing to erase, stop, or alter any aspect of Crew Clothing‘s processing, please contact Crew Clothing at [email protected]
or write to the Data Protection Officer, Crew Clothing Company, 20 Lydden Road, London, SW18 4LR, and Crew Clothing will do so as soon as possible while respecting Crew Clothing‘s legal duties.