What forms of payment methods can I use?
Gritr Outdoors accepts VISA, Mastercard, Discover Card and American Express.
Does Gritr Outdoors ship outside the U.S?
Currently, Gritr Outdoors delivers to the United States only.
What are the shipping times?
Choose the shipping method at the checkout page for delivery times.
What is your exchange policy?
If you want to exchange the item you ordered (or you may have received it as a gift) for a different item, you will need to contact our customer service team within the same 30 day period and request an exchange. You will be responsible for all shipping charges during the exchange. Any price differences will also be collected prior to the exchange item being shipped to you. If you want to have a replacement item shipped to you before they receive the original back at their location, you will be asked to pay for the replacement upfront and once they receive your return, they will credit the difference back to your credit card/PayPal account. The exchange process may take between 5-10 business days from the moment they receive your return back to their warehouse.
What is your return policy?
You have 30 days from the day of delivery (as indicated by the delivery confirmation) to return the product to them for any reason as long as the product meets Return Conditions and you obtain Return Authorization from their Customer Service Team.
What is Gritr Outdoors refund policy?
Once your return passes the return evaluation process for compliance with our return conditions (3-5 business days), Gritr Outdoors will process a refund to your credit card/PayPal account. It takes between 3-5 business days (depending on your financial institution) to post the refund information to your account. Once they confirm the refund with you - you will need to speak to your financial institution for any additional assistance.
